7zdb Privacy Policy — How We Handle Your Data

Information You Provide Directly

When you register an account on 7zdb, make a deposit, request a withdrawal, contact customer support, or otherwise interact with the platform, you may provide us with the following categories of personal information:

• Identity information: full name, date of birth, nationality, and copies of government-issued identification documents such as a National ID Card or Passport.
• Contact information: email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).
• Account credentials: your chosen username and a securely hashed version of your password. We do not store passwords in plain text.
• Financial information: mobile wallet numbers used for deposits and withdrawals via bKash, Nagad, Rocket, or Upay; card details (card type and last four digits only) for Visa and Mastercard transactions; and transaction history on 7zdb.
• Support communications: the content of any messages, emails, or chat conversations you send to 7zdb customer support.

Information Collected Automatically

When you access or use 7zdb, certain technical and usage data is collected automatically by our systems. This may include:

• Device and browser information: device type (e.g., Android or iOS smartphone), operating system version, browser type and version, screen resolution, and device identifiers.
• Connection data: IP address, internet service provider (e.g., Grameenphone, Robi, Banglalink, Teletalk), connection type, and general geolocation derived from IP address (country and city level only — not precise GPS location).
• Usage data: pages visited on 7zdb, games played, session duration, game session history, deposit and withdrawal activity, and the timestamps of all platform interactions.
• Cookie and tracking data: session cookies required for the platform to function, and optional analytics cookies where applicable. See Section 8 of this Policy for full details on cookies.

7zdb uses the personal information it collects for the following specific purposes:

• Account creation and management: to register your account, verify your identity, and maintain your account on the 7zdb platform.
• Payment processing: to process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to execute withdrawal requests to your registered payment method.
• Compliance with legal obligations: to fulfil age verification, Know Your Customer (KYC), and anti-money laundering (AML) requirements as applicable.
• Customer support: to respond to your queries, complaints, and support requests in a timely and accurate manner.
• Responsible gaming monitoring: to identify patterns of gaming behaviour that may indicate problem gambling and to facilitate the use of responsible gaming tools such as deposit limits, session limits, time-outs, and self-exclusion.
• Platform improvement and security: to monitor platform performance, detect and prevent fraudulent activity, investigate suspicious account behaviour, and improve the overall quality and security of 7zdb.

7zdb processes your personal data on the following legal bases:

• Contractual necessity: processing that is required to deliver the services you have agreed to receive when registering an account on 7zdb, including account management, payment processing, and gameplay.
• Legal obligation: processing required to comply with applicable laws and regulations, including age verification, KYC, and AML obligations.
• Legitimate interests: processing carried out for the purposes of fraud detection, platform security, responsible gaming monitoring, and general business administration, where these interests are not overridden by your rights and freedoms.
• Consent: processing based on your explicit agreement, such as receiving optional promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Payment Processors

To process deposits and withdrawals, 7zdb shares necessary financial data with authorised payment processing partners including the operators of bKash, Nagad, Rocket, Upay, and card processing networks. These partners receive only the minimum data required to execute the transaction and are bound by their own privacy obligations and applicable financial regulations.

Technology and Platform Service Providers

7zdb works with game software providers (including Pragmatic Play, Evolution Gaming, Ezugi, PG Soft, and Spribe) and platform infrastructure providers to deliver the gaming experience. These providers may process technical data (such as session identifiers and device type) to the extent strictly necessary to deliver their services. They do not have access to your full personal profile or financial details beyond what their services technically require.

Legal and Regulatory Authorities

7zdb may be required by applicable law to disclose personal data to government authorities, law enforcement agencies, financial intelligence units, or regulatory bodies. 7zdb will disclose personal data in response to a lawful and binding request from such authorities. Where legally permitted, 7zdb will endeavour to notify the affected player of such a disclosure.

Types of Cookies Used

7zdb uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how you use the site. The categories of cookies we use are:

• Essential cookies: strictly necessary for the platform to function. These enable core features such as user authentication, session management, and security. They cannot be disabled without breaking the platform.
• Analytics cookies: used to collect anonymised data about how users interact with 7zdb, which pages are most visited, and where users encounter errors. This data helps us improve the platform experience.
• Preference cookies: used to remember your settings and preferences on 7zdb, such as your selected language version, so you do not need to re-enter them on every visit.

Managing Cookies

You may control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling essential cookies will prevent 7zdb from functioning correctly and may make it impossible to log in to your account or complete transactions. 7zdb does not use cookies to serve third-party advertising.

7zdb retains your personal data for as long as your account remains active and for a reasonable period thereafter as required to fulfil the purposes described in this Policy. For accounts that remain active, personal data is retained for the duration of the account relationship plus any statutory retention period required by applicable law. Transaction records and KYC documentation are retained for a minimum period consistent with applicable financial record-keeping obligations.

Following the closure of an account, 7zdb will retain personal data for the minimum period required by law and will thereafter securely delete or anonymise the data. Anonymised aggregate data (data from which all identifiers have been removed) may be retained indefinitely for statistical and analytical purposes without restriction.

7zdb implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and 7zdb's servers, secure password hashing, access controls limiting data access to authorised personnel only, and regular security reviews of our platform infrastructure.

While 7zdb takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 7zdb will take prompt action to contain the breach, assess the risk, and notify affected players as required.

7zdb is strictly an adult platform for individuals aged 21 years and above. We do not knowingly collect, use, or store personal data from individuals under the age of 21. If you believe that a person under the age of 21 has provided personal data to 7zdb, please contact us immediately at [email protected]. Upon confirmation, we will promptly delete the relevant data and close any associated account.

7zdb reserves the right to update or revise this Privacy Policy at any time. Where changes are material, we will endeavour to notify registered players via email or an on-platform notification prior to the changes taking effect. The date of the most recent revision is shown at the top of this page. Your continued use of 7zdb following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7zdb handles your personal data, please contact our support team. We are available 24/7 to assist you.

Email: [email protected]